Frequently Asked Questions (FAQ)

I am receiving a message that says "Your session has timed out".

If you are getting 'Session Timed Out' errors each time that you try to log in, you are not allowing 'cookies' on your computer.

Cookies are how the student email system maintains your login information and you need to allow them in order for your student email session to work. This is changed in the 'Privacy' settings in Internet Explorer.

 

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How do I know if I have an account?

Student email accounts are initially created as soon as you are admitted to Parkland, with the following exceptions. Accounts are not granted for non-credit courses and accounts are not provided if the student has marked their identity information be kept private when they registered. Parkland's security policy prevents us from doing so.

Accounts remain active as long as classes are being taken and are deleted after two consecutive semesters where no classes are taken. Please keep in mind that account creation can take up to two days after registration.

Once you have registered you can go to the account lookup page to find your username. If you have problems looking up your username, please follow the instructions on the system's main page, which explains alternative ways to locate your username.

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How long will my account remain active?

Your student email account will remain active for at least 2 semesters after taking classes. If your last class was taken in the Spring semester of 2004, your account will remain active at least through the Summer and Fall semesters of 2005. After that time, your account will be deleted, possibly without any further notice.

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What can I do if I can't find my username?

If you have already tried the account lookup page and it could not find your username there are a few ways you can get that information:

  1. You can ask your instructor to lookup your username.
  2. Fill out a problem report form.
  3. Send an email to admin@stu.parkland.edu.

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How do I change my student email password?

You can change your password by selecting the options menu highlighted by the red cursor below. You'll find it in the top, center of the page once you have logged in to your email.

After selecting the options menu, you will see a password section in the general settings area. Enter your existing password as well as entering your desired password twice. After you complete these steps you must click the save settings button at the bottom of the form. You may need to scroll down to see the save button. Your selected password will take effect upon your next login.

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What can I do if I don't know my password or it doesn't work?

All passwords are initially set to the last 5 digits of your Social Security number. Please note that it is the last 5, and not the last 4. That is a common error. If this does not work or if you have changed your password but have forgotten it, you can do one of the following things to reset the account:

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I am getting "The page cannot be displayed" errors. What's wrong?

If after entering your username and your password, you are presented with this error, that usually means that it is a firewall issue. You should check with the IT department at your location. You will probably find that they are blocking web access from your machine to port 443.

Ask if they can open up port 443 so that you can access stu.parkland.edu (216.125.249.68) If they have additional questions, ask them to the Network Team at Parkland College, (217) 353-2661.

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Can I forward my student email to another email account?

No, email may not be forwarded to another account. Your instructors rely on being able to reach you via your student email account. Therefore we must maintain the account at Parkland to ensure that it is functioning at all times. We have no control over outside accounts and therefore we can't guarantee the reliability of that account.

You may still use other email programs to read your student email, provided that the email program can support the IMAP protocol. For more details on setting this up, click here.

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Can I send and receive attachments with this account?

Yes, you can send and receive attachments. You need to be aware of the mailbox limits, however. The total email message, with attachment, may not exceed 5 megabytes in size. Also, your account has max size limit of 20 Megabytes. As you approach the maximum, you will receive automatic notices warning you that you are approaching the limit.

Once you reach the maximum size, you will not receive any new mail. All incoming mail will be rejected.

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Can I use the address book to search for my instructor's email address?

Yes, however the staff address book is not included in a search by default. In order to search for faculty and staff members, you will need to check the public option, indicated by the red cursor below.

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Are there any size quotas associated with the student email accounts?

Yes, there is a maximum total message size of 5 megabytes for email message.

In addition to the 5 megabyte message maximum there is an account quota of 20 megabytes on the mailbox.

Any student with over 20 megabytes of total messages (including both incoming, outgoing, and saved messages) will no longer be able to receive incoming messages until space is made available.

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Can I use Outlook Express, or another email program, to check my Parkland Student email?

Yes. The student email system will work with any email program that is capable of retrieving email from an IMAP server. Most email programs now have this capability. Please note that while we provide this capability, we do not have the resources to support it. You may wish to find someone who is qualified to help you set this up. We are not responsible for any problems caused by changes that you willingly make to your own computer.

The main items that you will need to know are:

For more detailed, step by step instructions, click here. This page provides the exact steps you will need to go through to set up a Microsoft OutlookExpress client. If you are using a different program, this guide shouldstill help you though the diagrams and steps involved will differ.

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I am receiving a message that says "No search results found".

This problem is caused by Spyware installed on your machine. Rather than simply loading the web page, it tries to do a search for it. See this page for instructions on how to remove Spyware and Adware from your computer.

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